FAQ

Most frequent questions and answers

All of our products can be purchased via our sister company Freaky Loops – please visit the website and choose from our range of products by browsing Site. Every product has a detailed description, tech specs, audio demos and a “buy” icon. Simply select the product then follow the clear and easy payment process to complete your order. If you need any help, please use “Contact” tab (which is located customer support section in the menu) to drop us an email and we will happily help.

We use PayPal to process both PayPal payments and Credit Card and Debit Card payments. This ultra-secure all-in-one solution allows us to accept Visa, Mastercard, Delta, Maestro/Switch, Solo and Delta cards. We also accept e-check payment but be sure that, you will not receive any download links until full payment is received.
As soon as the product is paid you have 72 hours to download it. Download Links are limited to three clicks before they expire. IP Addresses are tracked for security purposes.
After you have paid for your Products you can download them instantly from your Frekyloops account. At the same time an e-mail containing Download links will be sent to your e-mail address. If you have any trouble with your download purchase, please contact our support team at info@cine-tools.com for assistance.
Download might not happen due to the following reasons: – you have not completed your payment – the download link was expired as 72 hours passed after your purchase. The period can be extended if you contact our support team – we recommend you to use download manager in order to avoid time outs due to slow connection as well as large product files
To re-download your product(s) please follow these steps: Log into your Frekyloosp account, Click “My Orders” in the upper right corner of the page. Your all downloads are listed on this page, select the order that you wish to re-download from the list and click download icon.
Please send an email to info@cine-tools.com describing your problem and including your order number. We will then re-enable your download.
All of our sample libraries are supplied as industry standard 24bit wavs. Please read the product’s description and feature information for details.
Cinetools does not offer a return or refund policy on any of it’ s downloadable products. You do not have the right to cancel an order once the Product has been downloaded. Refunds are only available in exceptional scenarios such as your Paypal account was illegally charged (fraud).
This is a highly secured website and all financial data used for purchasing is only received by payment channels like PayPal or payment schemes like Visa and are not delivered back to us. In addition, we do not store any personal information unless you provide to us voluntarily to be used for future orders or subscriptions. The personal data provided will not be used other than the stated purpose. We guarantee personal information confidentiality and no further use or disclosure to third parties
We Do use cookies to collect site usage data and monitoring site traffic also to improve your experience on the site. When you visit this website, information (“cookies”) that allows the website to recognize you during later visits is stored on your computer. This enables the website to be adjusted optimally to your interests. If you do not consent to the storage of cookies on your computer, please deactivate the use of cookies in your browser settings. Please note, however, that if you do this, you may not be able to use the full functionality of this website.

No problem, simply contact us and we will be pleased to assist you with any questions.