Scope and contact
Cinetools Software Audio and Game Development Ltd Co.
Registered legal name: CİNETOOLS YAZILIM SES VE OYUN GELİŞTİRME TİCARET LİMİTED ŞİRKETİ
Yeni Mah. Selcan Sk. A Blok No:1A/1 No: 17, Silivri / Istanbul / Türkiye 34570
Email: info@cine-tools.com
This Policy covers our downloadable audio libraries and, where offered, software and other digital production resources. Mandatory consumer rights are unaffected. Purchases through an independent reseller also carry that seller’s binding transaction terms and any additional rights it provides.
How to request help or a refund
Email info@cine-tools.com with the product name, order reference, purchase date, purchase channel and reason for the request. For technical problems, include the file name, error message and relevant system/software details. Do not send passwords or full card details. If your receipt is missing, explain what information you have so we can help identify the purchase.
Please report issues promptly. The audio EULA offers assistance and, where appropriate, a corrected download or replacement of the same product without charge for faults reported within 30 days of purchase. This does not shorten statutory warranty, withdrawal or remedy periods. You may exercise a legally available withdrawal by a clear statement within the applicable period without giving a technical explanation.
Missing, inaccessible or incorrect delivery
Contact us if a link never arrives, expires or fails, or if you receive the wrong product. We will investigate and assist with correct access or delivery. Expiry of a link is not, by itself, a reason to require you to buy the product again.
If the purchased product cannot be supplied within the period required by law or an agreed delivery commitment, your applicable cancellation, refund and other remedies remain available. We will not require endless troubleshooting before honouring a legally due remedy.
Defective or misdescribed products
Tell us if files are corrupted or incomplete, software does not function as described, or content materially differs from the description. An appropriate corrected download, repair or replacement may be provided without extra charge. If a problem cannot reasonably be resolved, or the law otherwise entitles you to it, a refund, price reduction or other remedy will be provided. You do not have to accept a replacement where the law gives you a different remedy.
Duplicate purchases and compatibility
If you accidentally buy the same product and license twice, send both order references. We will verify the duplicate and review an appropriate refund of the accidental duplicate. Licenses deliberately bought for additional users are not necessarily duplicate orders. This review does not limit mandatory rights.
Check the stated file format, platform, DAW, sampler/plugin version and technical requirements before buying. If the description was accurate and the only issue is an unsupported setup, a discretionary refund is not guaranteed. If compatibility was misrepresented, required information was omitted or the law provides a remedy, your rights remain available.
Change of mind and withdrawal rights
Except where applicable law, the seller’s binding terms or an express offer provides otherwise, downloaded products are not eligible for a change-of-mind refund or exchange. This does not exclude refunds for faults, non-delivery, misdescription or another legally protected circumstance.
Consumers may have a statutory period to withdraw from a distance purchase. An exception for immediately supplied digital content depends on the applicable law and the circumstances. Where required, the seller must obtain prior express consent to immediate supply and acknowledgment of the resulting loss of the withdrawal right, and provide the required contract confirmation. This Policy, the EULA or downloading alone does not replace those steps. If the conditions for an exception are not met, the applicable withdrawal right remains available.
This Policy does not create an unconditional worldwide 14-day money-back guarantee or reduce any statutory period or more favourable seller right.
PayPal payments and PayLoadz delivery
Payments are processed through PayPal and download delivery is provided through PayLoadz. For product, delivery or refund assistance, contact info@cine-tools.com with your original order and transaction references. We will identify the purchase, assess your request under the applicable purchase terms and law, and arrange an approved refund through the original payment channel where possible.
Payment disputes and earlier purchases
Your payment provider’s dispute procedures remain available under its terms. Contacting Cinetools does not waive those procedures or require you to miss a filing deadline. This Policy also applies to requests concerning earlier PayPal/PayLoadz orders, subject to the binding terms and rights attached to the original purchase. Updated policy wording does not retrospectively remove those rights.
Refund method and license consequences
Approved refunds are returned through the original payment method where possible, within the applicable legal or seller-required period. Payment-service posting times can vary. We will explain any necessary alternative rather than requesting sensitive payment details by ordinary support email.
A support enquiry or refund request alone does not cancel a license. A completed full refund or effective cancellation ends the license for the affected product, subject to the applicable EULA and mandatory law. You must cease licensed use and handle copies and productions as required by that license and law. A partial price reduction does not end the license unless expressly agreed. A refund of the purchase price does not limit any separate statutory compensation right.